Digital Portfolio | ECommerce Experiences | Ramy Ramzy

E-Commerce Project Consultant – Freelance,
El Sawy Group for Real Estate Investment, 
Jan, 2017 – Till now

o Create project timelines, and manage creative, development milestones and deliverables.

o Manage day-to-day planning, scheduling, tracking and reporting.

o Clearly communicate the progress and results of the team to the rest of the organization.

o Lead the team through successful Identify, Define & Design, Develop, and Launch phases, explaining complex ideas clearly, and managing expectations throughout.

o Prepare project documentation including project plans, statements of works and status reports.

o Keep projects on track through clear identification of deliverables, risk identification/mitigation, issue tracking, escalation management, status meetings, etc

o Ensures timely and appropriate generation, collection, and dissemination of project information.

o Manages relationships with internal stakeholders and external vendors.

o Manages the overall Operations of the ecommerce tools.

o Identifies opportunities to streamline operations and process improvements.

o Gather all requirements for projects that involve external vendors, internal departments and/or both.

o Manage and execute multiple projects at one time.

o Work as a team player with ability to lead a cross-functional project team.

o Drive to keep updated with current web technologies and trends.


Regional E-Commerce Manager,
Cleopatra Luxury Hotels & Resorts,
Feb, 2015 – Jan, 2017

o Contracting with all OTAs with rate and special promotion uploading.

o Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.

o Employ eMarketing strategies and tactics to drive revenue for hotel.

o Track regularly the bookings improvement and presenting a chart with accurate figures and percentage of increase or decrease with clarifications.

o Track regularly the bookings improvement and presenting a chart with accurate figures and percentage of increase or decrease with clarifications.

o Set the Best Available Rate (rate structure) in coordination with Director of Sales & Marketing and Regional Director of Public Relations & Marketing Communications.

o Market survey as where we are from our competitors.

o Checking all BTB website which already contracted with sales department to make sure that they are featuring us with good listing, information, images, etc…

o Generate and update website content company (products, content, and promotions)

o Work with agencies to build traffic & sales via the website.

o Plan, define and implement website changes and functional improvements

o Monitor key performance indicators on the website and develop plans to improve them

o Use search engine optimization, paid search, email marketing, online ads. And other online marketing tactics to increase penetration with target customers.

o Open new Social Media accounts on Flicker, Pinterest, Instagram, Twitter, etc…


E-Commerce Coordinator,
Renaissance Sharm El Sheikh,
Feb, 2014 – January, 2015

o Serve as the hotel eCommerce lead, and execute Marriott’s enterprise eCommerce strategy across hotels.

o Ensure that the hotel is fully activated on Marriott.com and its in-language global sites.

o Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.

o Employ eMarketing strategies and tactics to drive revenue for hotel.

– Use search engine optimization, paid search, email marketing, online ads. And other online marketing tactics to increase penetration with target customers.

– Collaborate closely with the hotel Marketing team to execute/pull through online Brand Marketing strategies and plans for the hotel.

o eCommerce Communication, Training and Education.


Contact Center Operations Development Specialist,
TE Data ADSL,
Sep, 2010 – Jan, 2014

o Generate the Call Center daily and monthly reports.

o Update the Call Center processes

o Support the outsourcing projects

o Hold meetings with the Call Center superiors and other Departments to update the workflow

o Enhance the Call Center tools and applications

o Analyze any issue affecting Contact Centre targets or customer experience

o Unify the process between the sales and technical Call Center

o Develop and update call scripts with all involved parties

o Ensure that the processes and procedures are implemented in a right way.

o Handle the agent’s suggestions sent to the idea mail list

o Contribute the Contact Center Knowledge base and the call scenario contents

o Participate in updating the Contact Center contents on the portal

o Perform any other duties requested by the Direct Manager.


Sales and Customer Service Representative,
TE Data ADSL,
Apr, 2010 – Sep, 2010

o Answer phones and be ready for unexpected customer’s requests.

o Sell products according to the policy of the company and thereby place orders in the computer system.

o Provide customers with rich data, information about services and new products.

o Deliver product conditions to our customers, transfer customer’s calls to the required department if needed or applicable.

o Identify customer issues with the help of the computer.

o Follow up on customer’s inquiries which are not solved on time.

o Participate on coaching activities meant to enhance professionalism.


Customer Service Representative,
Orange,
Feb, 2009 – Mar, 2010

o Answer phones and be ready for unexpected customer’s requests.

o Sell products according to the policy of the company and thereby place orders in the computer system.

o Provide customers with rich data, information about services and new products.

o Deliver product conditions to our customers, transfer customer’s calls to the required department if needed or applicable.

o Identify customer issues with the help of the computer.

o Follow up on customer’s inquiries till being solved.

o Participate on coaching activities meant to enhance professionalism.


Sales Representative “Indoor”,
Mobile Shop,
Aug, 2008 – Feb, 2009

o Inform the customers with all information about the products that they asking for.

o Convince the customers with the product that they are asking for or convince them with another product in case it is not available at our branches.

o Handle customer’s complaints.

o Work as a team to achieve branch’s target.